Shipping Policy

Last Updated: September 30, 2026

Thank you for shopping with Deen&Co. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping procedures, delivery timelines, and related information.

1. Order Processing

  • Orders are processed after payment confirmation or order verification.
  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods, sales events, or holidays, processing times may be longer than usual.

2. Delivery Areas

Deen&Co currently delivers across Pakistan.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Time

Estimated delivery times are:

  • Lahore: 1–3 business days
  • Major Cities: 2–5 business days
  • Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment is completed.
  • Promotional free shipping offers may be available from time to time and will be subject to specific terms and conditions.
  • Additional delivery charges may apply for remote locations.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number via email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Customers can use the tracking number to monitor shipment progress through the courier service.

6. Delivery Attempts

Our courier partners may attempt delivery more than once if the recipient is unavailable.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact information
  • Recipient unavailability

the shipment may be returned to us, and additional shipping charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing accurate shipping information, including:

  • Full Name
  • Complete Delivery Address
  • City
  • Contact Number

Deen&Co is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

8. Damaged or Missing Shipments

If your package arrives damaged or if any items are missing:

  • Notify us within 48 hours of receiving the order.
  • Provide photographs of the package and products.
  • Include your order number and a description of the issue.

We will investigate the matter and provide an appropriate resolution where applicable.

9. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Payment must be made in full at the time of delivery.
  • Customers should inspect the package packaging before accepting delivery.
  • Courier personnel may not permit opening the package before payment, depending on courier policies.

10. Delays Beyond Our Control

Delivery delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier operational issues
  • High order volumes

Deen&Co shall not be held liable for delays caused by circumstances beyond our reasonable control.

11. International Orders

If international shipping becomes available:

  • Customers will be responsible for any customs duties, taxes, import fees, or regulatory charges imposed by their country.
  • Delivery times may vary based on destination and customs clearance procedures.

12. Lost Packages

If a package is confirmed lost by the courier service, we will work with the courier to investigate the shipment and determine an appropriate resolution, which may include a replacement or refund where applicable.

13. Changes to This Policy

Deen&Co reserves the right to modify this Shipping Policy at any time. Any updates will be posted on this page with a revised effective date.

14. Contact Us

For shipping-related questions or assistance, please contact:

Deen&Co
Attari Saroba Kamahan Road, Umar Park Street #04, Plot #01, Lahore, Pakistan
Phone: 0322-8111949
Email: info@deennco.com

Thank you for choosing Deen&Co. We appreciate your trust and look forward to serving you.