Refund and Return Policy

Last Updated: September 30, 2026

At Deen&Co, customer satisfaction is important to us. We strive to provide high-quality skincare and personal care products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The product is unused, unopened, and in its original packaging.
  • The return request is submitted within 7 days of receiving the order.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Opened or used skincare and personal care products
  • Products damaged due to misuse or improper storage
  • Products purchased during clearance, promotional, or final-sale events
  • Gift cards and promotional items

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Order number
  • Product name
  • Clear photographs of the product and packaging
  • Description of the issue

After verification, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order details and reason for the return.
  3. Wait for return approval and instructions.
  4. Securely package the item and return it according to the provided instructions.

Returns sent without prior approval may not be accepted.

5. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be processed through the original payment method where applicable.
  • Cash on Delivery (COD) orders may be refunded through bank transfer, store credit, or another mutually agreed method.
  • Refund processing times may vary depending on payment providers and financial institutions.

6. Exchanges

Eligible products may be exchanged for:

  • The same product (if damaged or defective)
  • A replacement item of equal value
  • Store credit where applicable

Exchange requests are subject to product availability.

7. Shipping Costs

  • If the return is due to our error (wrong item, defective product, or damaged product), Deen&Co will bear the return shipping costs.
  • For approved returns due to other reasons, the customer may be responsible for return shipping charges.

Original shipping fees, if any, are generally non-refundable unless required by applicable law.

8. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation requests may no longer be possible and the order will be subject to this Return and Refund Policy.

9. Allergic Reactions and Product Suitability

Our products may contain ingredients that can affect individuals differently.

Customers are encouraged to:

  • Review ingredient information carefully.
  • Perform a patch test before full use.
  • Consult a healthcare professional if they have known allergies or sensitivities.

Refunds or returns may not be available for adverse reactions resulting from individual sensitivities or failure to follow usage instructions.

10. Fraud Prevention

Deen&Co reserves the right to refuse returns, exchanges, or refunds in cases of:

  • Suspected fraud
  • Abuse of the return policy
  • Repeated excessive return requests
  • Violation of our Terms of Service

11. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Updated versions will be posted on this page with a revised effective date.

12. Contact Us

For return, exchange, or refund inquiries, please contact:

Deen&Co
Attari Saroba Kamahan Road, Umar Park Street #04, Plot #01, Lahore, Pakistan
Phone: 0322-8111949
Email: info@deennco.com

We appreciate your trust in Deen&Co and are committed to providing a positive shopping experience.